A card shows a dot when a linked inbox thread has an unread message, and you can filter the board to those leads.
Unread on the card. Process Board cards show a dot when a linked inbox conversation has an unread inbound message. A board filter lists only the unattended leads.
Contact fields from the Intake Bot. When contact creation is on, custom bot fields can map to workspace contact fields, or create the contact field if it does not exist yet. The value is saved on the contact and can fill a WhatsApp template as {{custom_key}}.
Start a bot from Inbox. On Business and Enterprise, the thread control can start a published Intake Bot on an open WhatsApp session. Retry or return still resumes the intake in progress. Starting a different bot abandons the current one.
Process Board cards show a dot when a linked inbox conversation has an unread inbound message. A board filter lists only unattended cases.
When contact creation is enabled on an intake bot, custom bot fields can be mapped to workspace contact fields (and created from the bot if they do not exist yet). Values are saved on the contact and available in WhatsApp templates as {{custom_key}}.
The Inbox thread control can start a published Intake Bot on an open WhatsApp session. Retry or return still resume the in-flight intake. Starting a different bot abandons the current one.
