Terms of service

These terms are an agreement between you and RINCOT TECHNOLOGY LTD., the company that operates the ioZen brand (Business Number 796518827, 22922 132 Ave, Maple Ridge, BC V4R 2R2, Canada; "ioZen", "we" or "us"), for the use of iozen.ai, the ioZen app at app.iozen.ai, the API and everything that comes with them (the "Service").

If you use the Service for a company or organization, you accept these terms on its behalf and confirm you have authority to do so; "you" then means that organization. By creating an account or using the Service, you accept these terms and our privacy policy. If you don't accept them, don't use the Service.

If your account existed before October 29, 2026, these terms apply to you from November 28, 2026; until then, the version you accepted applies, and we'll send you a copy if you ask at hello@iozen.ai.

1. The Service

ioZen lets businesses build and run FlowApps. A FlowApp combines Intake Bots, which collect information from a business's clients on the web, inside other sites or on WhatsApp, with Process Boards, which move each case forward, a Contact Center that keeps each person's history, AI features, attribution of cases to ad campaigns, connections to other apps, webhooks and an API.

We improve the Service all the time, so features change. We won't remove a core feature of a paid plan during a period you already paid for without offering a reasonable alternative or a prorated refund.

Features marked "beta" are still being tested. They may change, fail or be removed, and they come without any commitment.

2. Your account

To use the Service you need an account. You must be at least 18 years old (or the age of majority where you live) and use the Service for a business, professional or organizational purpose. The Service isn't meant for personal or household use.

You agree to give accurate information and keep it up to date, keep your credentials safe, and tell us at hello@iozen.ai right away if you think someone accessed your account without permission. You're responsible for what happens under your account and for the people you invite to your workspace, including what they do with the access you give them.

3. Plans, trials, credits and payment

Plans

We offer a Free plan and paid plans. What each plan includes, its limits and its price are on our pricing page and in your workspace. Pages and Intake Bots on the Free plan may show a "Made with ioZen" badge.

Trials

We may offer free trials of a paid plan. A trial doesn't need a card. When it ends without payment, your workspace moves to the Free plan: whatever goes over the Free plan's limits is paused, not deleted, and you can turn it back on by upgrading.

Billing

Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until you cancel. Prices are in US dollars unless stated otherwise. You're responsible for the taxes that apply to your purchase; when we must collect them, we add them to the invoice. If a payment fails, we may suspend paid features until it's paid.

Credits

Credits pay for usage such as AI and messages. Each plan includes credits for each billing period, and on paid plans you can buy credit packs. Included credits don't carry over to the next period. Credits you buy don't expire while your account is open, can't be exchanged for money, and aren't refunded except where the law requires it. Some channels carry fees set by third parties, such as Meta's fees for WhatsApp messages; we charge them as shown in your workspace.

Refunds and price changes

Payments are non-refundable, except where the law requires otherwise or these terms say so. If you cancel, your plan stays active until the end of the period you paid for. We may change prices with at least 30 days' notice by email; the new price applies from your next billing period.

4. Your content and your clients' data

Ownership

You keep all rights to the content you create or upload, and to the data you collect through the Service ("Your Content"). We don't claim ownership of any of it.

What you allow us to do

You give us a worldwide, non-exclusive, royalty-free permission to host, copy, process, transmit and display Your Content only as needed to provide, secure and support the Service for you. This permission ends when Your Content is deleted from the Service.

Roles

For the personal data your Intake Bots, FlowApps, WhatsApp numbers and API calls collect, you are the controller and we are your processor. We process that data only on your instructions, as set out in our data processing agreement, which forms part of these terms. How we handle personal data for our own purposes is in our privacy policy.

Your responsibilities

You are responsible for:

• Having a legal basis, and consent where the law requires it, to collect each person's data, to contact them by WhatsApp or email, and to use the attribution, pixel and conversion features.
• Giving the people you collect data from a privacy notice that explains, among other things, that you use ioZen and that their data travels to the United States.
• Answering their requests to access, correct or delete their data. The Service gives you the tools to do it, and we'll help when you need it.
• Using private or encrypted fields for sensitive information, and collecting sensitive information (health, financial, government ID and the like) only when the law allows it and you've taken the precautions it requires.

5. Acceptable use

You agree not to:

• Break the law or anyone else's rights, including privacy, consumer protection and intellectual property rights.
• Send spam or messages people didn't agree to receive, or use the Service for phishing, fraud or deception, including pretending to be someone else.
• Collect payment card numbers or account passwords through an Intake Bot, or collect any data in a way the person wouldn't reasonably expect.
• Target children or knowingly collect children's data without the consent their law requires.
• Upload malware, or try to access accounts, data or systems that aren't yours.
• Overload, disrupt or work around the limits or security of the Service, or scrape it.
• Reverse engineer the Service, except where the law allows it despite this restriction.
• Resell the Service or use it to build a competing product without our written permission.

If someone reports a problem with your content or your use, we may ask you to fix it, and, where there's a risk to people or to the Service, act first and tell you right after (section 9).

6. WhatsApp and other channels

When you connect a WhatsApp number, messages go through our WhatsApp provider and Meta's WhatsApp Business Platform. You must follow Meta's WhatsApp Business terms and policies, including its rules on opt-in, message templates and the types of businesses allowed. You must have each person's permission before you message them first, and stop when they ask you to. Meta may limit or block a number that breaks its rules, and we can't reverse that.

You must own or have the right to use every number you connect. When you disconnect a number or leave ioZen, we'll help you move it where Meta's rules allow.

7. AI features

The Service uses AI to draft FlowApps, check answers, read documents, reply in conversations and summarize and score cases. How AI handles data, and which providers we use, is in our privacy policy. We don't use Your Content to train AI models.

AI output can be inaccurate or incomplete. Replies your Intake Bots send are sent on your behalf, so you're responsible for the knowledge you give them, for reviewing their behavior, and for decisions you make with AI summaries and scores. Don't use AI output as the only basis for a decision with legal or similarly significant effects on a person.

8. Connected apps and third-party services

You can connect the Service to third-party services, such as CRMs, spreadsheets, ad platforms and messaging providers, directly or through our integration provider, Composio. When you do, you instruct us to send them the data you choose. Those services are governed by their own terms and privacy policies, they aren't our subprocessors for that data, and we aren't responsible for how they store, use or share it once delivered. You are responsible for having the right to send that data to them.

9. Suspension, cancellation and your data

If you leave

You can cancel your plan at any time from your workspace; it stays active until the end of the paid period. You can delete a workspace at any time: it can be restored for 30 days and is then permanently deleted. Before you go, you can export your contacts, cases and records.

If we suspend or end your access

We may suspend or end your access if you seriously or repeatedly break these terms, don't pay, or use the Service in a way that puts people, other customers or the Service at risk, or if the law requires it. Unless there's an urgent risk or a legal reason not to, we'll tell you first and give you a reasonable time to fix the problem.

What happens to your data

After your access ends, you'll have 30 days to export Your Content, unless we ended it because of a legal requirement. After that, we delete it as described in our privacy policy. The sections that by their nature should survive, such as payment, liability and disputes, continue to apply.

10. Intellectual property and feedback

The Service, its software, design, templates, documentation and the ioZen name and logo belong to ioZen or its licensors. These terms give you the right to use the Service while you have an account, and no other right to our intellectual property. If you send us suggestions or feedback, we may use them freely, without any obligation to you.

11. Disclaimers

We provide the Service with reasonable care and skill. Except as expressly stated in these terms, and to the extent the law allows, the Service is provided "as is" and "as available", without other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee that the Service will be uninterrupted or error-free, or that a given result will be achieved. Nothing in these terms limits rights that the law doesn't allow to be limited.

12. Liability and indemnity

To the extent the law allows:

• Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business opportunities.
• Each party's total liability arising from these terms is limited to the amount you paid ioZen in the 12 months before the event that gave rise to the claim, or 100 US dollars if you haven't paid anything.
• These limits don't apply to your payment obligations, to your indemnity below, or to liability that the law doesn't allow to be limited, such as for fraud or intentional misconduct.

You will defend and indemnify ioZen against claims, damages and costs (including reasonable legal fees) arising from Your Content, from your use of the Service in breach of these terms or the law, or from data you collect or send to third-party services through the Service.

13. Governing law and disputes

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-law rules.

Before starting any formal dispute, each party agrees to try to resolve it in good faith for 30 days, starting from a written notice to the other. If that doesn't work, the courts of Vancouver, British Columbia, have exclusive jurisdiction, and each party accepts it.

None of this takes away any mandatory right, or any right to go to the courts of your own country, that the consumer or data protection laws of your country give you and that can't be waived by contract.

14. Changes to these terms

We may update these terms. For material changes, we'll email the account owners at least 30 days before they take effect. If you don't agree with a change, you can cancel before it takes effect; using the Service after that means you accept the new terms. Changes required by law, or that are only in your favor, can take effect sooner.

15. General

• Entire agreement: these terms, the privacy policy, the data processing agreement and any order form you sign with us are the whole agreement between you and ioZen about the Service. If an order form says something different, the order form prevails for that point.
• Severability: if a court finds part of these terms unenforceable, the rest stays in force.
• No waiver: if we don't enforce a right, we haven't given it up.
• Assignment: you may not transfer these terms without our written consent. We may transfer them to an affiliate or as part of a merger, acquisition or sale of assets, and we'll tell you if we do.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control, such as natural disasters, war, government action, or failures of the internet or of third-party providers.
• Notices: we send notices to the email address of the account owner. You send them to hello@iozen.ai.
• Language: these terms are published in English and Spanish. If the two versions differ, the English version prevails.
• Contact: hello@iozen.ai, or by mail to RINCOT TECHNOLOGY LTD. (Business Number 796518827), 22922 132 Ave, Maple Ridge, BC V4R 2R2, Canada.