Install or write a template, wait for Meta, and send it from Team Inbox after the 24-hour window.
Templates. Business and Enterprise can install curated utility templates or write their own, wait for Meta to approve them, and send them from Team Inbox after the 24-hour window closes. An Intake Bot can optionally send one of those templates when a WhatsApp intake goes quiet. The contact’s reply reopens the bot. That follow-up is capped at one or two attempts and billed like any other template. It is not an open-ended nurture sequence.
Webhook logs. Webhooks keep a per-attempt delivery log (status, HTTP code, duration) in the dashboard and the API. Failed deliveries can be sent again with one click. An endpoint can subscribe to specific Intake Bots instead of the whole workspace. After 10 failures in a row the endpoint pauses and workspace admins get an email with a resume link. Pro and above.
Custom plan checkout. Negotiated Enterprise plans can collect a monthly USD price through Stripe Checkout. Owners finish payment setup themselves and can update the card or view invoices without changing the negotiated plan. Manual invoice and bank transfer remain available.
Custom plans can now collect a negotiated monthly USD price through Stripe Checkout. Workspace owners complete payment setup themselves and can update their card or view invoices without changing or canceling the negotiated plan. Manual invoice and bank-transfer billing remain available.
Webhooks now keep a per-attempt delivery log (status, HTTP code, duration) visible in the dashboard and the API, and failed deliveries can be redelivered with one click. Endpoints can subscribe to specific Intake Bots instead of the whole workspace. When an endpoint fails 10 times in a row it is paused automatically and workspace admins get an email with a resume link. The v1 API adds PATCH and test endpoints for webhooks, date filters when listing submissions, a Retry-After header on rate limits, and every event now carries an api_version field.
Business and Enterprise workspaces can install curated utility templates or write their own, wait for Meta approval, then send them from Team Inbox after the 24-hour window closes. Intake Bots can optionally fire one of those templates when a WhatsApp intake goes quiet. Meta starts billing service (free-form) messages on 2026-10-01 at each market's utility rate, so a utility template outside the window will cost the same as a reply inside it. Marketing templates stay about 3x that rate.
