· 1 fix

Knowledge searches each topic in a multi-part question

A strong match on one topic no longer hides an answer for another part of the same message.

When a lead asks about more than one topic in a single message, the Intake Bot searches each topic on its own and combines the passages that apply. One well-matched category no longer hides an answer that exists for the other part.

Business and Enterprise.

What's included in this release

Knowledge answers every topic in multi-part questions Fix

When a respondent asks about multiple independent topics in one message, the Intake Bot now searches each topic separately and combines the relevant passages. One well-matched category no longer hides an answer available for another part of the question.

Business Enterprise

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