Guide · Account and team
Notifications
What ioZen tells you about, in the app and by email, how you choose what reaches you, and how to follow or unfollow a board or a case.
The bell
The bell sits at the top of the sidebar, next to the logo. On a phone, open the menu to see it. The number tells you how many notifications you haven't read in this workspace.
Tap it to open “Notifications”. Filter by “All”, “Unread” or “Mentions”, and tap a notification to jump to what happened, like the case. “Mark all as read” clears them in one go. Several unread notifications about the same case collapse into one row with a count.
You only see things you follow or are mentioned in. Further down: what you follow and how to change it.
1. Choose what reaches you
Go to “Settings” › “Notifications”. You can also get there from the bell, with “Settings” at the bottom.
Each row is a category with one switch per channel: “In-app” (the bell) and “Email”.
| Category | What it tells you | On by default |
|---|---|---|
| “New cases” | New cases on boards you follow. | In-app |
| “Assigned to you” | A teammate assigns you a case or a conversation. | In-app and email |
| “Mentions” | A teammate mentions you in a case comment. | In-app and email |
| “Case activity” | Comments and phase changes on cases you follow. | In-app only |
| “Escalations” | An unassigned conversation needs a human. | In-app |
| “Waiting on a reply” | A customer has waited longer than your workspace allows. | In-app and email |
| “Security” | Someone keeps failing the code to sign in as one of your contacts. Admins only. | In-app only |
Where you see a dash instead of a switch, that channel doesn't exist for that category.
2. Save
Tap “Save settings”.
Follow a board or a case
At the top of every board and every case there's a “Follow” button (on a phone, just the bell icon):
- Following a board tells you about new cases, not every comment.
- Following a case tells you about its comments and phase changes.
Once you follow it, the button reads “Following”. Tap it to see why you follow it and, if you like, tap “Unfollow”.
What you follow without lifting a finger
ioZen has you follow a case when:
- you create it,
- you comment on it,
- it's assigned to you,
- someone mentions you in a comment.
It has you follow a board when you create it or install the FlowApp it comes with.
Once you unfollow something, it stays that way: commenting again or getting the case assigned won't make you follow it again.
Frequently asked questions
- Why didn't I get the email for a notification?
- Emails wait 5 minutes and are skipped if you already read the notification in ioZen. Also check that “Email” is on for that category in “Settings” › “Notifications”.
- Am I notified about what I do myself?
- No. We never notify you about your own comments, moves or assignments.
- Do my choices apply to the whole team?
- No. Each person picks their own notifications, and each workspace keeps its own set.
- Can I turn off invitations and security alerts?
- No. Team invitations and security alerts are always sent, to keep your account secure. You'll see this under “Security & Invitations”, at the bottom of “Notifications”.