Guide · Plans and credits
Plans, trial and credits
What each ioZen plan includes, how the 14-day trial works and what credits pay for.
Prices, credits and limits for each plan are on Pricing. This guide explains how they work.
The trial
When you create your account, your workspace starts on the “Business trial”: 14 days, no card, and 1,000 credits for those days. You get everything in that plan except the WhatsApp line. The menu shows how many days you have left.
To stay on that plan, tap “Keep Business” in the menu or in “Settings” › “Billing” before it ends: it takes you to the plans so you can pay. If you don't pay, when the 14 days are up your workspace moves to the free plan. Nothing is deleted: Intake Bots over the free plan's limit go back to draft, webhooks and campaigns are paused, and agent blocks go to sleep.
What credits pay for
Credits pay for the work done by AI and integration tools:
- Building a FlowApp or a new Intake Bot, and writing its questions.
- Working out each case's score.
- Answering you and making changes when you ask Zen for something.
- Actions done in other connected apps.
WhatsApp messages are paid only with purchased credits, never with your plan's credits.
These use no credits: moving cases on the board, commenting, assigning, or installing a FlowApp.
Where you see your credits
In the menu, “Credits” shows how many you have left. In “Settings” › “Usage” you see “Plan credits” and “Purchased credits”, what they were spent on, and your “Plan limits”. In “Settings” › “Billing” you see your “Current Plan” and change plans.
Frequently asked questions
- Do I need a card for the trial?
- No. The trial lasts 14 days and doesn't ask for a card.
- What happens when the trial ends?
- If you haven't paid, your workspace moves to the free plan. Nothing is deleted; whatever the free plan doesn't include is paused or goes back to draft.
- Is there a limit on submissions?
- No. Submissions are unlimited on every plan.