Knowledge
Knowledge is a workspace library of Markdown documents. An Intake Bot answers from the documents you connect, during the conversation. It does not browse the open web, and it does not chase a lead days later.
Business and Enterprise can author Knowledge. Free and Pro can open the library and see an upgrade wall. Documents you already had on Free or Pro keep serving.
Business includes 500 documents. Enterprise is unlimited. Archived documents do not count toward the cap.
Write once, connect many times
Section titled “Write once, connect many times”Maintain a document in one place and connect it to any number of Agent Blocks. A collection groups related documents into one answer scope without copying the text.
A usage map lists every Intake Bot and Agent Block using a document, including use through a collection.
Draft and publish
Section titled “Draft and publish”Draft edits stay out of live conversations until you publish. You can restore an earlier published version.
Before you launch, test a question and inspect the exact passages the bot can use.
How an answer is chosen
Section titled “How an answer is chosen”ioZen searches by keyword and by meaning, then cites the evidence. If the connected documents do not cover the question, the bot says so.
When a lead asks about more than one topic in the same message, each topic is searched on its own. A strong match on the first topic does not hide an answer for the second.
| Free | Pro | Business | Enterprise | |
|---|---|---|---|---|
| Author Knowledge | No | No | Yes | Yes |
| Documents | Existing docs keep serving | Existing docs keep serving | 500 | Unlimited |
Next steps
Section titled “Next steps”- Agent Blocks: Where a document gets used in the conversation.
- Plan limits: The document cap by plan.