Create your first FlowApp

Type your website and tap “Continue”. No website? Tap “I don't have a website” and enter your Instagram or Facebook page, or a few words about what you do. One is enough.

Pick what costs you the most today, or say it in your own words. If you'd rather not answer, tap “Skip”.

Enter your email and a password and tap “Create account”, or use “Continue with Google”. If you used your email, you get a link to confirm it: open it and you pick up where you left off.

If you gave your website, ioZen shows you what it read: the form you already have, what you offer, whether there's a WhatsApp button. Then it suggests where to start and why. If that's not what you need, pick another option below or describe the problem in your own words. When you like it, tap “Show me” (or “Yes, show me” if you skipped step 2).

You land in your FlowApp and Zen, ioZen's AI, tells you what it read while it writes the questions and builds the Process Board. It takes about a minute. On the right (on a phone, under each of Zen's messages) you see each piece appear. Once the board is ready, you move on with one tap per step; if you'd rather go straight in, tap “Skip to my FlowApp” at any point.

Tap “See a sample customer”: a made-up person writes to your Intake Bot and their case lands on the board, in the phase the Intake Bot's route picks (the first one by default), with a score the AI works out. Zen shows you why it has that score, that they're already in your Contacts, and how the case would move through the phases. That preview doesn't move anything. This way you see what your team will get before the first real customer shows up.

If Zen sees something else that helps, like a table to keep what you ask, it suggests it: “Build” adds it and “Not now” leaves it out.

Tap the button that says Try with your Intake Bot's name: it opens the way a customer sees it. Write to it the way a customer would. Whatever you answer lands on the board as a real case, which you can delete later; the same goes if you scan the QR code with your phone. On a computer you can also write to it right there, on the right: that stays a test, with the “Test” stamp, and doesn't count as a submission.

“See my FlowApp” takes you to its home. On the right you see how it works: where people start, where it's saved, which phases it goes through and what happens on its own. Zen shows you examples of changes you can ask for in your own words, and “What else can your FlowApp do?” shows you three things it can already do: “Answer on WhatsApp”, “Hand out the cases” and “Ask again” when an answer doesn't help. Each one takes you to where you set it up.