ioZen does not leave the case in the chat. It qualifies it and puts it where your team already works.
No “please fill this out.” The Intake Bot talks on WhatsApp the way a person would, and keeps going until the case is complete.
You do not have to live in the chat. When you open the board in the morning, the qualified cases are already there.
Website or WhatsApp, it is the same record. Route it, assign it, close it. Read more on the blog or replace your contact form first.