Intelligent intake that diagnoses the issue before routing. Your team gets full context on the first look. No more "can you describe the problem again?" Powered by form automation and conversational forms. Try it free.
Sofia manages support for a SaaS product with 500 customers. Before ioZen, her inbox was full of messages like "it's broken" with no details. Now, customers click a support link and the IntakeBot asks what they were trying to do, what happened instead, and whether they can reproduce it. It asks for screenshots. It asks what browser they're using. Submission Intelligence scores every ticket on severity, customer impact, and account tier, so the enterprise API timeout surfaces before the feature suggestion. By the time Sofia sees the ticket on her board, she has everything she needs and the queue is already sorted. Billing questions go to finance. Bug reports go to engineering. Feature requests go to product. She estimates it saves her team 10 hours a week in back-and-forth.
The bot collects what your team would ask anyway
IntakeBot
Hi! What can we help with today?
I can't export my reports. The button doesn't do anything when I click it.
IntakeBot
That sounds frustrating. When did this start? And which report are you trying to export?
Since yesterday. It's the monthly sales report. I've tried it in Chrome and Safari.
IntakeBot
Thanks for testing both browsers. Can you share a screenshot of what you see when you click the export button?
📎 screenshot-export-bug.png uploaded
What changes when support intake is conversational
Back-and-forth emails
Time to resolution
Tickets with full context
From report to resolution, tracked and routed
Customer reports issue
Clicks your support link
Intelligence scored
AI assigns tier: Urgent / Normal / Low
Contact linked
Account info attached
Card on board
In your support pipeline
Routed by type
Bug, billing, or feature
Customer reports issue
Clicks your support link
Intelligence scored
AI assigns tier: Urgent / Normal / Low
Contact linked
Account info attached
Card on board
In your support pipeline
Routed by type
Bug, billing, or feature
Issues route to the experts who can actually solve them
Tickets take 3x longer when they land on the wrong desk. Bug reports to finance? Billing questions to engineering? Every misroute is a delay. And a frustrated customer.
Bug reports land here with full context for your dev team
Export not working
Sarah M. · Pro plan
UrgentAPI timeout errors
Mike R. · Enterprise
UrgentExport not working
Sarah M. · Pro plan
UrgentMobile app crash
James L. · Business
NormalLogin redirect loop
Ana P. · Pro plan
UrgentExport not working
Sarah M. · Pro plan
UrgentAPI timeout errors
Mike R. · Enterprise
UrgentExport not working
Sarah M. · Pro plan
UrgentMobile app crash
James L. · Business
NormalLogin redirect loop
Ana P. · Pro plan
UrgentAI asks what they were doing, what happened, and if they can reproduce it.
Customers attach evidence. No more "can you send a screenshot?"
Bugs go to engineering. Billing goes to finance. Automatically.
AI scores severity, customer impact, and account tier. Urgent tickets surface first.
See their plan, previous tickets, and account info. All linked.
Move cards through stages: New, In Progress, Waiting, Resolved.
