Get actionable feedback, not just star ratings. AI asks follow-ups when something's wrong. Route issues before they become problems. Built with conversational forms. Try it free.
Jake manages a coworking space with 120 members. After each month, members get an ioZen feedback link. Most are quick and positive. But when someone rates the WiFi 2 out of 5, the bot digs in: "What's been happening with the connection?" Intelligence catches the negative sentiment paired with high urgency and flags it Critical. That response lands on Jake's ops board instantly, while a routine "love the coffee" comment goes to the backlog. He fixes the router before the member even thinks about leaving.
AI digs deeper when ratings are low
IntakeBot
How would you rate your overall experience this month? (1-5)
3 out of 5. It's been okay but not great.
IntakeBot
Thanks for being honest. What's been the biggest issue for you lately?
The WiFi keeps dropping during video calls. It's happened three times this week.
IntakeBot
That's frustrating, especially during calls. Is this happening in a specific area of the building?
Mostly in the second floor meeting rooms. The main floor is fine.
IntakeBot
Got it, we'll flag this for the ops team right away. Anything else you'd like to mention?
What changes when feedback is a conversation
Response rate
Actionable responses
Issues caught early
From feedback link to action item
Customer responds
Clicks feedback link
Intelligence scored
AI assigns tier: Critical / Notable / Routine
Record created
Full response structured
Card on board
Sorted by priority
Routed by score
Low scores go to manager
Customer responds
Clicks feedback link
Intelligence scored
AI assigns tier: Critical / Notable / Routine
Record created
Full response structured
Card on board
Sorted by priority
Routed by score
Low scores go to manager
Every response routes to the right outcome
80% of unhappy customers never complain. They just leave. And post a bad review. Sentiment routing gives you a chance to save them before it's public.
Negative feedback lands here. Act fast, save the customer.
WiFi issues on 2nd floor
Rating: 2/5 · Jake M.
CriticalParking too expensive
Rating: 1/5 · Tom R.
CriticalWiFi issues on 2nd floor
Rating: 2/5 · Jake M.
CriticalSlow service complaint
Rating: 2/5 · Lisa K.
NotableWiFi issues on 2nd floor
Rating: 2/5 · Jake M.
CriticalParking too expensive
Rating: 1/5 · Tom R.
CriticalWiFi issues on 2nd floor
Rating: 2/5 · Jake M.
CriticalSlow service complaint
Rating: 2/5 · Lisa K.
NotableLow scores trigger different questions
Dig deeper when answers are vague
Negative feedback goes to manager immediately
Happy customers asked for public reviews
AI scores sentiment, urgency, and impact with configurable dimensions
See feedback patterns over time
