Client Onboarding

Intake forms that get completed

Stop chasing clients for information. Intake forms that capture everything you need in one conversation, qualify prospects automatically, and send them to your pipeline. No more half-filled questionnaires.

We call them IntakeBots: conversational AI that asks questions naturally and follows up when answers are vague. Build with our AI form builder or no-code builder.

The old way vs ioZen

Traditional intake

  • Email a questionnaire (clients ignore it)
  • Follow up three times to get answers
  • Incomplete responses, missing details
  • Information scattered across emails
  • Start project without what you need

With ioZen

  • Send one link, professional experience
  • Conversational flow, high completion
  • AI asks follow-ups for vague answers
  • Everything organized in one place
  • Start project fully prepared

Built for service businesses

Any business that needs information before starting work

Agencies

Design, marketing, development. Collect project scope, brand assets, access credentials, and timelines before kickoff.

Professional services

Lawyers, accountants, consultants. Gather case details, financial documents, and background information securely.

Healthcare

Patient history, symptoms, insurance information. HIPAA-friendly collection with secure storage.

A Monday morning with ioZen

Maria runs a design agency with four employees. Monday morning she opens ioZen and sees three new client submissions from the weekend. Each one complete with project scope, brand guidelines, timeline, and budget range.

No emails to chase. No half-filled Google Forms. She assigns each one to a designer and starts the week with actual work instead of admin.

What clients see

Professional, thorough, painless

IntakeBot

Welcome! Let's get everything we need to start your project. What type of project are you looking for help with?

We need a complete rebrand including logo, website, and social media templates.

IntakeBot

That's a big project. What's driving the rebrand? New direction, merger, or something else?

We're expanding into the US market and our current branding feels too local.

IntakeBot

Got it. Do you have existing brand guidelines or assets you can share? You can upload files here.

Yes, uploading our current brand book and logo files now.

IntakeBot

Perfect. What's your ideal timeline and budget range for this project?

The numbers

What changes with conversational intake

Questionnaire completion

35% 82%

Info completeness

40% 95%

Time to kickoff

5 days 1 day

The full pipeline

From first click to project kickoff

Client starts intake

Clicks your link

Record created

All answers structured

Contact saved

Client profile built

Card on board

Lands in your pipeline

Routed to team

Assigned by service type

Different clients, different workflows

Every client type gets the right experience

🤖 FlowApp Collects information Routes based on answers Retainer Client Key Accounts Project Work Active Projects One-Time Quick Turn
See the Key Accounts in detail

Why this matters

Your $50k/year retainer client should not wait in the same queue as a one-off logo request. Smart routing creates the white-glove experience your best clients expect.

Without routing: All clients in one pile. VIPs wait. Small jobs clog the queue.
With ioZen: Key accounts get priority. One-timers go to quick-turn workflow.

Key Accounts Board

Your retainer clients get dedicated tracking

Submitted

2

Q1 Campaign

Acme Corp · Retainer

VIP

Brand Refresh

TechStart · Retainer

VIP

In Review

1

Brand Refresh

TechStart · Retainer

VIP

Website Updates

GlobalTech · Retainer

VIP

Assigned

0

Kickoff Scheduled

0

What intake forms collect

Contact and company info

Name, email, company, role, the basics

Service-specific questions

Conditional logic shows relevant questions only

Document uploads

Brand guidelines, assets, contracts, whatever you need

Credentials (secure)

Login details stored securely, AI never sees them

Communication preferences

How and when they want to be contacted

Client record created

Everything linked to one client profile

See the guide →

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