Customer Success
Support ticket FlowApp
Intelligent support intake that figures out what's wrong before routing the ticket. AI asks the right clarifying questions so your team gets complete context from the start, not after two rounds of "can you explain more?"
What's included
Issue category selection
Billing, technical, account, or custom categories you define
AI-powered diagnosis
Follow-up questions adapt based on the type of issue reported
Screenshot and file uploads
Customers can attach images, logs, or documents
Priority detection
AI flags urgent issues based on language and context
Contact and account info
Linked to your contact center automatically
Smart routing
Billing issues go to billing. Technical goes to engineering. Automatically.
Works well for
How it works
1
Click "Use this template"
Get a support ticket FlowApp with built-in diagnosis logic
2
Define your categories and routing
Set up issue types, team assignments, and priority rules
3
Embed on your support page
Tickets arrive in your pipeline with full context, ready to resolve