Customer Success
Feedback survey FlowApp
Get feedback you can actually act on. Instead of a static form with star ratings, AI has a conversation and asks follow-ups when something sounds off. Negative feedback gets routed to the right person immediately.
What's included
Rating questions
Stars or NPS, whatever fits your workflow
Conditional follow-ups
Low scores trigger deeper questions automatically
Open-ended feedback with AI
AI asks follow-ups to get specific, useful answers
Improvement suggestions
Capture what people want to see changed
Optional contact info
Let respondents choose whether to share their details
Negative feedback routing
Bad scores go straight to a manager for quick action
Works well for
How it works
1
Click "Use this template"
Start with a feedback FlowApp that adapts to responses
2
Set your rating scale and routing
Pick your format, define what counts as negative, set up alerts
3
Send after every project
Share via link or email. Responses land in your pipeline.