Credits
Credits are the unit of consumption in ioZen. They fund AI features, integration tool calls made from action blocks, and WhatsApp messages. Every time one of those runs for your workspace, a defined number of credits is consumed. One balance, one top-up, regardless of what spent it.
Credit costs per operation
Section titled “Credit costs per operation”The number of credits used depends on the complexity of the operation.
| Operation | Credit cost |
|---|---|
| Voice polish (text/textarea) | 0.25 credits |
| Voice extraction (other fields) | 1 credit |
| Submission Intelligence scoring | 2 credits per submission |
| AI Content Generation | Varies by content length |
| AI Document Extraction | Varies by document complexity |
| Smart FlowApp/Intake Bot generation | Varies by prompt complexity |
Note: Vision Extraction for document pre-fill counts toward your monthly vision extraction limit rather than consuming credits. Integration tool calls fired from Action Blocks and WhatsApp messages also draw from the same credit balance; see Billing settings for the usage breakdown by category.
Plan allowances
Section titled “Plan allowances”Each plan includes a monthly allowance of credits.
| Plan | Monthly allowance |
|---|---|
| Free | 1,000 (one-time only) |
| Pro | 1,000 |
| Business | 10,000 |
| Enterprise | 50,000 |
Included credits reset at the start of each billing cycle. They do not roll over to the next month. On the Free plan, the 1,000 credits are provided once and are not renewed.
Credit packs
Section titled “Credit packs”If you need more credits, you can purchase one-time credit packs. These are available on all paid plans, priced at a flat $0.01 per credit.
| Pack | Credits | Price |
|---|---|---|
| Boost | 1,000 | $10 |
| Growth | 5,000 | $50 |
| Scale | 10,000 | $100 |
| Peak | 50,000 | $500 |
Purchased credits never expire. They remain in your workspace until used.
WhatsApp messages draw on purchased credits only, never your monthly plan allowance. If your workspace has plan credits but no purchased credits left, the WhatsApp bot sends one closing notice to the contact, then stays quiet while inbound messages keep arriving until you top up.
Consumption order
Section titled “Consumption order”ioZen consumes credits in the following order:
- Monthly allowance (included in your plan)
- Bonus credits (from promotions or referrals)
- Purchased credits (from credit packs)
Running out of credits
Section titled “Running out of credits”If your workspace runs out of credits:
- FlowApps and Intake Bots continue to work for respondents.
- AI-specific features (voice input, intelligence scoring, extraction) are disabled.
- Integration tool calls and outbound WhatsApp messages pause.
- Standard form collection and routing rules continue to function.
- Features resume as soon as more credits are added or your billing cycle resets.